OUR JOURNEY
POS automation is the future, and LOOQ was designed to address our current day transaction trends. We are always being pushed to keep up with the ever-evolving definition of customer service. Creating an automated, yet adoptable experience is key in today’s customer journey.
THE MISSION
Redefining the Way
We Think About Transactions
We’ve been in the hospitality industry for 25+ years, specifically focusing on POS/PMS implementation. We’ve implemented POS solutions at thousands of locations across the
globe. We’ve seen it all. Every pain point. Every hurdle. We had been talking about creating LOOQ for years, so when COVID shut everything down, we used the down time and our team’s expertise to create the solution that we always dreamt of.
THE DEMAND
Giving our Hotel Management Groups an Automated POS Integration
While the need for labor is on a rampant incline, and concierge / cashier employment is at a projected 10% decline (US Bureau of Labor Statistics), we knew LOOQ would be a
perfect solution for the ongoing labor shortage. The challenge of labor shortages and transaction speeds/throughput has affected several verticals, but especially in the
hospitality industry.
We designed a truly unattended self checkout for hotel lobby shops that is fully integrated into their PMS. While offering more data/insight into your guests overall experience, it also improves lobby shop sales and overall customer experience. Guests are able to have a ‘grab and go’ experience that only takes seconds. No more tracking down concierge or waiting for guests to check-in just to get your nail clippers. Easily charge the transaction to your room or your card, and be on your way!
THE FUTURE
Solving Ongoing Labor Issues, While Enriching Customer Experience
Nearly 50% of consumers are requesting more self checkout solutions when asked about in-store technologies that would improve the shopping experience. Automated solutions are freeing up time-limited staff to deliver value-driven interactions with guests/customers on a personal, human level (psfk, “Enhancing CX With Frictionless Retail Automation”).
POS automation is the future, and LOOQ was designed to address our current day transaction trends. We are always being pushed to keep up with the ever-evolving definition of customer service. Creating an automated, yet adoptable experience is key in today’s customer journey. When it comes to transactions, it’s crucial to offer an experience that is fast, seamless, and safe. POS automation not only increases throughput, but it decreases time spent waiting in line - which (as we all know) is the number one complaint from consumers. By implementing POS automation, we’re reducing human error and reallocating our employees where they are needed most.
Our Journey So Far
